Privacy Policy
Purpose and legal basis:
This Privacy Policy aims to provide information about the rights of both the User and the Visitor under:
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter, GDPR) on the protection of natural persons with regard to the processing of personal data and repealing European Directive 95/46/EC.
Law 34/2002, of July 11, on information society services and electronic commerce (hereinafter, LSSI-CE)
Organic Law 3/2018, on the Protection of Personal Data and the guarantee of digital rights
REOLUM RENOVABLES, SL (hereinafter the Company) guarantees, applying the principle of proactive responsibility, according to which the Data Controller is responsible for compliance with the regulatory and jurisprudential framework, the protection and confidentiality of all personal data that is provided to us, in accordance with and in compliance with the provisions of the regulations cited above.
Data Controller:
The owner and operator of this website is REOLUM RENOVABLES, SL, with registered office at Calle Alberto Aguilera nº7, 4º izquierda, Madrid 28015, with CIF B-42.748.731e registered in the Mercantile Registry of Madrid.
To contact us, please do so via email. admon@reolum.com
Purpose:
All data provided to the Company by users of this website as a result of browsing the site, consulting or contracting any service or product, or carrying out any transaction or operation, will be included in a register of personal data processing activities, created and maintained under the responsibility of the Company. This data is essential to provide the services requested by users or to resolve any doubts or questions raised by our visitors, and will be processed by the Company, among other things, for:
- To attend to, manage and answer the queries, questions and requests made by users through the enabled service or communication channels.
- Maintain, comply with and control the contractual and pre-contractual relationship between users and the Company.
- To improve the Company's web pages or tools, as well as its products and services, in order to offer better quality and service to the user, develop new products/services or improve the entity's internal processes.
- Send commercial communications about products and services, whether our own or those of third parties.
- To conduct studies for statistical purposes that may be of interest to the Company or third parties.
- Comply with legal obligations.
Legitimation:
The legal basis for processing your data is your consent by ticking the box on the contact form, the contractual relationship when you buy one of our products or contract one of our services, or the legitimate interest to address the queries and complaints you raise and to manage the collection of amounts owed.
Confidentiality:
The personal data that we may collect through this Website or through the various communications we have with you will be treated confidentially, and we commit to keeping it secret in accordance with applicable legislation.
Recipients:
Your data will not be transferred to third parties, except to those public or private entities to which we are legally obliged (Public Treasury, Judges and Courts, Security Forces and Corps…).
Furthermore, the Company's data processors, that is, the service providers who need to access your personal data to perform their duties, may access your personal data, always after requesting your prior permission through clear and secure options that allow you to make an informed decision. These service providers generally operate in the information systems, technology, call center, and related sectors.
Communication:
No international transfers of personal data will be made for any of the purposes indicated in this privacy policy.
Conservation:
Your personal data will be kept for as long as strictly necessary to achieve the purposes for which it was collected, taking into account the risks involved in such processing, contractual and legal obligations, internal data retention policies, and our legitimate business interests described in this Privacy Notice and Cookie Policy.
The Company will retain your personal data once your relationship as a user has ended, in accordance with the obligation to block data for the period of time required to address the responsibilities arising from the processing as contemplated by current legislation.
Safety measures:
The data provided will be processed in accordance with the GDPR and the LSSI-CE (Spanish Law on Information Society Services and Electronic Commerce). To this end, the Company adopts the legally required levels of protection, having implemented all available technical measures to prevent loss, misuse, alteration, and unauthorized access by third parties. Users should be aware that internet security measures are not infallible, and therefore the Company is not responsible for the use that users make of the data (including username and password) they use on our website. Our staff adheres to strict privacy policies and requires third parties contracted to provide support services to comply with the same policies and standards, as well as obtaining permission to verify their compliance.
Exercising your rights:
We inform you that you may exercise the following rights:
a) Right of access to your personal data, to know which data are being processed and the processing operations carried out with them;
b) Right to rectification of any inaccurate personal data;
c) Right to erasure of your personal data, where this is possible (for example, due to a legal requirement);
d) Right to request the limitation of the processing of your personal data when the accuracy, legality or necessity of the processing of the data is doubtful, in which case, we may retain them for the exercise or defense of claims.
e) Right to object to the processing of your personal data when the legal basis that allows us to process it is our legitimate interest. The company will cease processing your data unless it has a compelling legitimate interest or it is necessary for the exercise or defense of legal claims.
f) Right to data portability, when the legal basis that enables the company to process your data is the existence of a contractual relationship or your consent.
g) Right to revoke the consent given to the company
The aforementioned rights can be exercised at any time and free of charge, either by writing to the address: Calle Alberto Aguilera 7, 4D, 28015 Madrid, or by email, attaching for both means your identification data (photocopy, photograph or scan of your ID).
If you believe that there has been any infringement in the use of your data or the protection of your rights, you can file a complaint free of charge, without the assistance of a lawyer or solicitor, with the Spanish Data Protection Agency, through its electronic office: https://www.aepd.es By Mail: Spanish Data Protection Agency, C/ Jorge Juan, 6, 28001, Madrid or by Telephone: 901.100.099 and 912.663.517.
Minors:
Children under 14 years of age may not use the services available through the Website without the prior authorization of their parents, guardians, or legal representatives, who will be solely responsible for all actions taken through the Website by the minors under their care, including completing forms with the personal data of said minors and, where applicable, checking the corresponding boxes. In this regard, and insofar as the Company has no ability to verify the age of users, parents or guardians must implement the necessary mechanisms to prevent minors from accessing the Website and/or providing personal data without their supervision. The Company accepts no liability in this respect.
Updates:
The Company reserves the right to modify this privacy policy in order to adapt it to any new or changing legislation or case law that may affect compliance with it.
The Privacy Policy was last updated on June 20, 2023.